🚀 Unlock Next-Level Impact, Together. From Day One.

We are a dynamic and ambitious company with roots in Stanford, RWTH Aachen and ETH Zurich, backed by top-tier investors like Point Nine and Earlybird. In a world where decarbonization and competitiveness are often seen as opposites, we empower industrial companies with AI to achieve both. We give industrial leaders like BMW, Continental, and Schaeffler a radical advantage. We're not just iterating on energy – we're reimagining its very core with AI.

Join us and take responsibility for one of the most interesting phases in any company: the transition from traction to hyper-growth. Seize immediate, tangible impact and solve big, complex challenges alongside a team that's as ambitious as you are.

Role Summary: We are looking for a Customer Success Engineer to manage our enterprise customers through the complex energy transition. You will act as the technical lighthouse for your portfolio, bridging the gap between deep energy domain expertise and our SaaS solution. Your goal is to decrease time-to-value, drive data-driven adoption, and translate technical complexity into clear business outcomes. This is a mid-level role designed for rapid development into a senior position.

• Technical Onboarding & Value Delivery: Lead technical implementation and Proof of Value (POV) projects. Deliver complex, non-standard tasks with high quality and minimal iterations.
• Customer Advocacy & Growth: Manage a portfolio of enterprise customers value-driven. Translate product usage into quantifiable business outcomes (ROI) and identify opportunities for upselling or deeper integration through success plans.
• Agile Problem-Solving: Iterate rapidly on tasks based on feedback. Turn ambiguity into clear plans of action and adapt quickly to changing customer priorities without losing effectiveness.
• Translation of Complexity: Extract the essence of highly complex energy/technical matters and explain them in plain German/English to non-technical stakeholders.
• Stakeholder Management: Independently manage operational tech & non-tech stakeholders (Project Managers, Leads, Directors) and steer technical projects to high-quality business outcomes.
• Product Feedback Loop: Acting as a logic-driven partner to Product & Engineering, using customer data to challenge assumptions and shape the roadmap.

• Education & Experience: Degree in Energy Management, Energy Engineering, or comparable. 2+ years of experience in Customer Success, Energy Optimization, or Energy Management (ideally SaaS context).
• Domain Expertise: Deep understanding of the energy market and energy systems. Capable of handling business case calculations and standard industry scenarios without guidance.
• Problem-Solving: Hyper-logical mindset. You identify errors in seemingly correct statements, challenge "crowd thinking" with facts/figures, and drill down to root causes rather than symptoms.
• Agility & Resilience: You thrive in changing environments. You accept changes in direction when explained and can prioritize your own work to avoid getting stuck on single approaches.
• Communication: Strong ability to articulate facts and needs clearly. You default to transparency and can mediate difficult conversations if necessary.
• Languages: C2 level German and fluent English (written and spoken) are mandatory(!)

Talent Bar Raisers (Preferred)

• Experience creating reusable frameworks or tools that systematize solutions for the wider team to make everybody more efficient & effective.
• Ability to anticipate future (project) risks or dependencies before they become blockers.
• History of finding "workarounds" and “out-of-the-box hacks” that eventually become long-term product solutions.

• You will work in a young, fast-changing start-up and have the opportunity to express yourself with direct ownership from day 1.
• You directly contribute to the company's long-term goals and have a measurable impact on RIZM's growth and success.
• You will have the freedom and trust to bring in and execute your ideas.
• Attractive compensation package (depending on experience) and steep learning curve with many different growth options.
• Experienced colleagues at your side to coach and guide you.
• Location & schedule flexibility by the agreement with your team (within EU).
• You can live your enthusiasm for sustainability and disrupt the energy industry with us.
• Participate in RIZM's internal training & education sessions
• As one of the early employees, you can shape our organization, culture & processes.

Everyone loves a straightforward and quick process. That's why we've broken our approach into three steps, each allowing you to contact us with any questions or concerns.

This is what the individual steps look like:

1. Short Screening Call with our Founder Philipp
2. Interview with the Head of Customer Success: to get to know each other,
   understand your current situation, your experience, and first deep dive questions into the topic. (45-60 min)
3. Case Study:

• to solve the case study within a specific time frame (2-3 days)
• to give you the room to present your results and ask/answer questions (90 Minutes)

3. Founder interview: to find out if we click together and to give you the opportunity to directly chat with our founders Elias, Joshua & Philipp